Customer Service Representative
Full Time
2 weeks ago
Employment Information
Job Title: Customer Service Representative
Salary: ₦158,000 Net
Job Summary
We are looking for a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing exceptional support to enhance customer satisfaction. If you have excellent communication skills, a passion for helping people, and the ability to thrive in a fast-paced environment, we want you on our team!
Key Responsibilities
• Serve as the first point of contact for customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products and services while ensuring a positive customer experience.
• Resolve customer complaints efficiently by identifying issues and offering appropriate solutions.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to address customer concerns and improve service quality.
• Process orders, handle billing inquiries, and assist with service-related requests.
• Proactively follow up with customers to ensure satisfaction and build lasting relationships.
Requirements & Qualifications
• Minimum of HND/B.Sc. in any relevant field.
• Previous experience in customer service, call center, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work efficiently under pressure.
• Proficiency in Microsoft Office and basic CRM tools is a plus.
• A customer-first mindset with a friendly and professional attitude.
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